Telephone Maintenance



Don’t let the system let you down,
have complete business phone support

 

Providing you with peace of mind and ongoing technical support, Direct Voice and Data offers a range of maintenance packages. We want to make sure that your system keeps working to support your business, plus any required changes can be rapidly actioned so that you are not hindered by technical issues or faults.

With our maintenance and business phone support solutions you have complete confidence that whatever the problem – whether a small programming query or a major system failure – it will always be dealt with quickly and efficiently.

  • Remote & Telephone Support – gain expert advice on how best to use equipment and network services or assistance on overcoming day-to-day problems through our telephone help desk. Wherever possible we help you to avoid the cost of a call-out for work not covered in your business phone maintenance contract by supporting minor system changes, feature programming and fault finding remotely, over the phone.
  • Rapid Response – Should you require a callout, chargeable or not, you will have priority over non-contract customers. We prioritise technical issues according to the urgency of the problem and aim to attend a major fault as quickly as possible. Any parts are replaced immediately at no additional charge, in accordance with your agreement, to minimise any business disruption.
  • Manufacturer Support – We hold full support agreements with the manufacturers of all the equipment we supply and maintain. Our technicians are trained by them and we receive priority for technical support matters and deliveries. We are also well informed of the latest products and developments.
  • Account Management – You will have your own account manager to keep you up-to-date with developments in technology, which will help your company to offer a better service and stay ahead of the competition.

With flexible payment options and fast response times, our business phone support packages help minimise disruption and downtime. Choose from our standard, bespoke or total cover, with flexible payment options, depending on your individual business and operational requirements:

 

 

Standard

Bespoke

Total

Helpline

9am-5pm / Mon-Fri

Tailored service

24hr / 7 days

Critical System Support 4 hour response time Response time as agreed 1 hour response
Non-Critical System Support 16 hour response time Response time as agreed Same day response

 

For more information about our maintenance and business phone support contracts

please give our team a call on 0800 84 999 84

 

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What We Do

Fixed Line Services

FIXED LINES SERVICES

Mobile Voice, Data and SMS

MOBILE VOICE, DATA & SMS

Data Services

DATA SERVICES

Hosted IP Telephone Systems

HOSTED IP TELEPHONE SYSTEMS

Phone Systems

PHONE SYSTEMS

Inbound Services

INBOUND SERVICES

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Direct Voice & Data record all calls for Compliance, Indemnity and Training purposes.
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