Phone and IT Systems for GP Surgeries

Simple telephone access to a doctor is vital for patients when they are unwell—and managing the challenge of answering those patients’ calls is key for busy GP practice staff.
Equal access to primary care for all patients is at the heart of new guidelines and this includes effective and efficient telephone and communication systems.

Direct Voice and Data has solutions to help busy GP practices meet the needs of patients and resolve CQC compliance issues around accessing healthcare services.


Benefits of a Direct Voice and Data GP solutions system

Improved patient communication Communication Solutions for GP Surgeries

Increased accessibility
Staff efficiency and reduced workloads
Cost saving
Reduces patient complaints
Lower stress and abuse levels for staff


Patient Access

Providing a telephony solution that ensures patients do not receive the engaged tone, which is frustrating and are answered in order is an ideal solution. The Patient has the informed choice of waiting to be answered or to call at a later time which removes the need for constant redialling.

Avoidance of unplanned admissions

This continuous required CQC standard is fully met by all our telephony systems.

Call recording

Our cost effective solution allows full or partial recording across all telephony lines.

Integration of mobiles into system

Direct Voice and Data telephony systems can integrate mobile phones into the static system. This ensures that staff can be connected on a 24/7 basis if required.

Messages for patients

The systems allow Practice staff to inform Patients of important information including Flu vaccination programmes and notification when all appointments are booked for that day.

Call statistics 

Management information picks up call volumes to ensure Reception staff can meet demands when required.

All GP practices have different requirements – by working closely with you, Direct Voice and Data will create a communications solution to meet your specific current and future needs.


For more information about our phone & IT systems

please give our team a call on 0800 84 999 84


Recommended Services

What We Do

Fixed Line Services


Mobile Voice, Data and SMS


Data Services


Hosted IP Telephone Systems


Phone Systems


Inbound Services


Latest News

Business Phone Support


Business Phone Support

Ofcom impose a cap on the costs of calling DQ services.

Read More

New Panasonic IP Handsets


New Panasonic IP Handsets

Direct Voice & Data is an approved partner and re-seller of Panasonic business telephone systems.

Read More

Tardis in Skelmanthorpe


Tardis in Skelmanthorpe

13th Doctor is local lass from Skelmanthorpe, Jodie Whittaker.

Read More

Fundraising for Cerebra in the Sheffield 10K


Fundraising for Cerebra in the Sheffield 10K

A big well done to our members of staff Peter and Alan for taking part in the #Sheffield10K

Read More

Prevent Data Breaches


Prevent Data Breaches

With ever growing threats Direct Voice & Data can help you introduce best of breed technologies to ensure your private data is kept private.

Read More

We Did The Krypton Factor!


We Did The Krypton Factor!

The Krypton Factor assault course at Adrenaline North Yorkshire

Read More

Copyright © 2019 Direct Voice and Data
Direct Voice & Data record all calls for Compliance, Indemnity and Training purposes.
Direct House, 16 Commercial Road, Skelmanthorpe, Huddersfield, HD8 9DA
Web Design | myCloud Media