Phone Systems for GP Surgeries


We have the feature-rich, future-proof IP voice solution for your GP surgery.

Our fully cloud-based, Voice over Internet Protocol (VoIP) service offers so much more than a traditional telephone system, giving you an easier and more cost-effective way to manage your telephony with an enterprise-grade range of functionality.

We understand that Covid-19 has brought a rise in remote, telephone consultations, with only 8% of appointments taking place inside the surgery at times. This, combined with a steep increase in appointments in the Winter months, means a huge rise in demand for your GP surgery. We know this is a difficult time and we’re here to stand with you, supplying a phone system that fits your needs and helps you to manage this load.

With the Integrated Services Digital Network (ISDN) lines scheduled to be switched off in 2025 there has never been a better time to upgrade. Don’t delay in switching, start saving money today.


Benefits

Improve patient access
Access to your GP surgery via phone is vital for your patients as the majority (76.3%) still chose to book their appointments by phone*. Our phone systems allow for clear communication between you and your patients. No more frustrating engaged tones and dropped calls.

Cost saving
We offer a cost-effective solution that comes fully loaded with a host of premium PBX features, previously only offered on high end phone systems with on premise hardware. Outdated systems such as ISDN lines are not only frustrating but also more expensive. With lower monthly bills and premium features as standard you can upgrade and start saving immediately.

Increase patient satisfaction
34.8% of patients said it was not easy to get through to someone at their GP practice on the phone*. Our solutions allow for call stacking and personalised messages ensuring patients don’t receive the frustrating engaged tone. Patients have the informed choice of waiting to be answered or to call at a later time removing the need for constant redialling.

Enable remote working
Our solutions enable home and remote working options for your doctors and support staff via a mobile telephony app. Should your surgery encounter a local lockdown or a high sickness absence level you may require the flexibility of an upgraded phone system.

Better manage workloads
Our call analytics feature measures and records call volumes providing you with a detailed insight into the demands on your surgery. Detailed reports allow you to better manage your staffing levels and ensure Reception staff can meet demands when required

CQC compliance
Our systems help busy GP surgeries maintain their CQC compliance by ensuring patients can access care and treatment in a timely way.

* GP Patient Survey 2020 (NHS England)

Key features:

  • Call queuing.
  • Customised greeting & comfort wait messages
  • Music on-hold / key health messages
  • Auto attendant (unlimited).
  • Advanced hunt groups.
  • Mobile & Softphone applications
  • Integration with commonly used platforms – such as CRM & Management systems
  • Voicemail with voicemail to email delivery.
  • Call recording and storage.
  • Call analytics offering enhanced reporting.

Case Study

We were approached by a GP surgery, who needed our help to upgrade their telephony services. With 7,500 patients, the GP surgery’s phone bills were totalling nearly £400 a month and patients were becoming frustrated and abusive due to prolonged call waiting times. Sound familiar?

The Solution

After reviewing their current telephony system, we identified that our SIP upgrade would be the best solution to resolve the customer’s issues. Our SIP upgrade allowed the expensive Integrated Services Digital Network (ISDN) to be removed and made call recording possible. All together, 15 SIP channels were introduced, 10 incoming and 5 outgoing.

The Outcome

The customer received their return of investment within 5 months, and made a £3000 annual cost saving. Call waiting times were reduced, and call recording meant that patients that were repeatedly abusive could be identified.

Want to save on your monthly bills and work more efficiently?

To book your GP surgery's free assessment now, contact our expert team by calling 0800 84 999 84 or leave a message below.

Why DVAD?

With over 35 years’ experience of catering for surgeries and practices of all sizes, we offer end-to-end telephone systems and IT solutions. We have a unique way of working that allows us to assess your needs, present bespoke solutions and provide dedicated support at all times. We work in partnership with over 60 GP surgeries to provide them with reliable, cost-effective and flexible solutions that enable them to deliver excellent care for patients.

This past year has shown that yesterday's thinking won’t work for tomorrow. If outdated systems no longer meet yours or your patients needs get in touch to find out about our agile and future-proof telephone and IT solutions.

Get in touch

 

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Huddersfield Office
Direct House
16 Commercial Road
Skelmanthorpe
Huddersfield
HD8 9DA

Leeds Office
Oak House
Topcliffe Lane
Morley
Leeds
LS27 0HL

Company Reg No: 1851301
Email: enquiries@direct-voiceanddata.com
Telephone: 0800 84 999 84
Fax: 01484 867 860

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