Call Recording


Effective business call recording for SMEs

 

Whatever type of business you operate, you are likely to have customer service staff and perhaps even a telesales team. No matter your size or the number of people you employ, there are multiple benefits available from a phone call recording system ranging from resolving disputes and protecting your brand to monitoring quality and improving performance.

Our business call recording solution is designed to enhance your customer service delivery by capturing the content of all telephone conversations and making it available quickly and efficiently.

  • Flexible Business Call Recording – Whatever your requirements, have complete control of your recording options based on a range of parameters. Gain a legally admissible solution which records all or just a specified selection of calls.
  • Scalable Multi-Channel Solution – Capture between two and sixty calls simultaneously at a single site, so you can take advantage of the core benefits of business call recording without the need for an advanced, feature-rich enterprise solution.
  • Quality Assurance – maintain best practice and standards by ensuring staff are keeping to approved greetings, phrases, scripts and processes. Customise staff evaluation to effectively review recordings and base training on analysis of actual performance.

All our telephony solutions have a centralised hardware-based phone recording system, so you can avoid all the potential issues associated with those products that access recordings through the user’s PC. Because it is based on the same call recording solutions employed by larger organisations, it possesses the highest levels of reliability, security and resilience.

 

Key Features

 

Business Benefits

  • Intuitive and responsive interface
  • Easy search and playback
  • Secure, multi-channel recording
  • Multiple user profiles                  
  • Add notes and tags to recordings
  • Export recordings and email       
  • Full audit trail      
  • Quality management add-on
 
  • Dispute resolution and brand protection
  • Confirm customer requirements
  • Enhance call handling
  • Business and regulatory compliance
  • Quality performance monitoring
  • Campaign and activity evaluation
  • Training and staff development
  • Business intelligence and market insight

 

For more information about music and business call recording

please give our team a call on 0800 84 999 84

 

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Direct Voice & Data record all calls for Compliance, Indemnity and Training purposes.
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