Specialist IT Support




 
Choose the right IT support package for your business.

Direct Voice and Data understand that business IT systems are a critical aspect of modern organisations.
Most companies would struggle to operate effectively without the IT hardware and software that makes up their IT infrastructure.
We pride ourselves in offering a tailored, proactive approach that is cost effective.
Our aim is to develop a relationship with you, our customer, and an understanding of your specific requirements.
This approach creates a partnership that allows us to guide and support our customers with all their IT needs.
 
   Direct Voice and Data -
            IT Maintenance
Let us help you choose a Server or PC IT Support package to suit your needs - call a member of our Sales Team today. 

PC SUPPORT

Reactive

Standard

Premium

Enterprise

Remote support:

16 Hour Response
Mon - Fri 09:00-17:00
8 Hour Response
Mon - Fri 09:00-17:00
4 Hour Response
Mon - Fri 09:00-17:00

Onsite Support:

Next Business Day
Mon - Fri 09:00-17:00
Same Business Day
Mon - Fri 09:00-17:00

Microsoft Office Support:

System Tray:

Supplied and Installed
Supplied and Installed
Supplied and Installed
Supplied and Installed

Proactive 24-7 Remote Monitoring:

Supplied and Installed
Supplied and Installed

Antivirus Software:

Supplied and Installed
Supplied and Installed

Antivirus Monitor:

Managed
Managed

Windows Update & Patch Management:


The success of your company depends on an IT system that keeps running and supporting your business all day, every day. Direct Voice and Data offer the most proactive, peace of mind IT Support service at a range of prices to suit your budget. 
 
Our IT Support support matrix allows you to select the level of response and support you want – from ‘here when you need us’ to the most comprehensive and fastest service available.   
 
Direct Voice and Data have a Microsoft accredited IT team, to handle all your IT issues from minor PC support problems to major server and network issues.  With reliable IT support, software and hardware support, and ongoing proactive network monitoring and maintenance, you'll be able to concentrate on running your business, free of IT issues.
 
Direct Voice and Data give you the ability to predict and control your IT Support and network maintenance costs without any unexpected or unplanned charges.
 
‘Proactive’ is our mantra - specialist remote access software enables us to see what's on your screen and to take control of your laptops/PC’s to correct any problems. We will monitor your computer system, including backups and internet connections, making adjustments to ensure the efficiency and reliable performance of your network solution. Our on-going ‘health-checking’, network maintenance and preventative measures allows us to trouble shoot and minimise the risk of any problems developing and solve many without you even being aware.
 
We will manage any transfer from another IT company on your behalf with minimal disruption and take all the hassle off your desk.