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Will I be without lines during changeover? | |
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No the change over happens in the exchange and there is no interruption of calls. This is a seamless operation | |
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Is there a connection charge per call? | |
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Direct Voice & Data do not have a connection charge all calls are billed by the second. | |
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Will I still maintain my number? | |
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Telephone numbers are not changed. With the correct system and line contract in place we can maintain numbers when moving location. | |
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Can I get statistics for calls, how many I’ve lost etc? | |
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Yes, we have software that will allow you to analyze you inbound and outbound calls to whatever degree you require, these can be automated and stored or done ad hoc. | |
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Can I use my wireless network in the office for phone calls? | |
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Our phone systems are IP enabled, we can provide a free health check / audit to assess current feasibility and recommend the right solution should new hardware be required. | |
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How frequently can l receive my bills? | |
| Bills are usually processed at the end of the month and are therefore available as of the 7th of every calendar month. |
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Can l view my call usage? | |
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These can be downloaded from our website | |
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Can l manage my call costs? | |
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Our online system enable you to set criteria that meets your business needs | |
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Can the billing options be tailored to my personal usage requirements? | |
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We have a wide range of options which will enable you to select one that meets your personal needs | |
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