Call Recording Solutions - SME Business Market Area



Call Recording Solutions

 
Direct Voice & Data Call Recording offering is a legally admissible call-recording solution which according to your requirements can record all or just a selection of calls.  You can choose to record or not to record calls based upon the caller’s phone number, user’s extension, DDI, time of day or date. 


 
Powerful features:
  • Intuitive and Responsive Interface
  • PCI DSS Compliant
  • Search by Phone Number, Extension, User, Date/Time
  • Multiple User Profiles
  • Group Based Security
  • Add Notes and Tags to Recordings
  • Export Recordings and Email
  • Full Audit Trail
  • Quality Management Add-on

Benefits:
  • Provides reliable evidence of transactions
  • Helps dispute resolution
  • Works with any phone system
  • Ensures compliance
  • Cost effective

Our service allows recording of between 2 and 60 simultaneous calls at one site. If you recognise the advantages of call centre recording but don’t yet require the more advanced features of a Business or Enterprise solution, such as call logging or quality monitoring. All our systems have centralised hardware based recording product so it does not have any of the problems associated with solutions that rely on users’ PCs to access recordings and, because it’s based on the same technology we employ for larger organisations, it’s just as reliable.

For more information please give our team a call on 0800 84 999 84 or click here to read more of the benefits of Call Recording for small businesses.